Ethan Mcafee
Austin,Texas
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Hardworking and passionate job seeker with strong organizational skills eager to secure dispatcher position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Dispatcher
Circle T Towing
Yoakum texas
07 2009 - 08 2013
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Customer Service Representative
Call Center Pros
Denver Colorado
09 2013 - 10 2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatcher
Bully Boys Oilfield services
Odessa Texas
11 2017 - 01 2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher
BTB Capital movers
Shiner Texas
01 2022 - 06 2024
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Sent out drivers to assist 10 hourly callers based on locations, needs and worker availability.
Education
High School Diploma - All
05.2008
- Member of Shiner FFA
Business Management
06.2008
Skills
- Prioritizing calls
- Delivery policies
- Dispatching procedures
- Closing tickets
- Service coordination
- Updating logs
- Dispatching field personnel
- Complaint resolution
- Sales expertise
- Report preparation
- Warehousing functions
- Retail store support
- Professional telephone demeanor
- Route dispatch
- Receiving support
- Account management
Certification
- Licensed dispatcher - [2009]
Timeline
Dispatcher - Circle T Towing
07 2009 - 08 2013
Customer Service Representative - Call Center Pros
09 2013 - 10 2017
Dispatcher - Bully Boys Oilfield services
11 2017 - 01 2022
Dispatcher - BTB Capital movers
01 2022 - 06 2024
Shiner High School - High School Diploma , All
Austin Community College - , Business Management