Ethan McDaniel
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Bath Fitter
01.2024 - Current
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Call Center Manager
Bath Fitter
11.2021 - 01.2024
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Implemented innovative service strategies to improve customer experience and engagement.
Front Desk Agent
Catskill Seasons Inn
04.2021 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
Lead Front Desk Agent
Homewood Suites
10.2019 - 03.2020
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Executed positive demeanor to each and every visitor approaching front desk.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Roxbury Central School
Roxbury06.2015
Skills
- Attention to Detail
- Account Acquisition
- Customer Service
- Relationship Building
- Rapport Building
- Documentation And Reporting
Timeline
Inside Sales Representative
Bath Fitter
01.2024 - Current
Call Center Manager
Bath Fitter
11.2021 - 01.2024
Front Desk Agent
Catskill Seasons Inn
04.2021 - 10.2021
Lead Front Desk Agent
Homewood Suites
10.2019 - 03.2020
High School Diploma -
Roxbury Central School
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