Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan McKay

Lakewood Ranch,FL

Summary

A Dedicated server with a strong work ethic and exceptional customer service skills honed at Publix. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Proficient in cash handling and point of sale operations, ensuring efficient and accurate transactions.

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

GROVE
04.2024 - 11.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Piesanos Stone Fired Pizza
08.2023 - 04.2024
  • Delivered exceptional customer service by promptly responding to guest requests and inquiries.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely food delivery.
  • Supported team members during peak hours to maintain efficient service flow and guest satisfaction.

Customer Service

Publix
09.2020 - 07.2023
  • Delivered exceptional customer service, addressing concerns and providing product information.
  • Serviced high volume of calls while providing excellent customer service.
  • Delivered outstanding customer service by addressing inquiries promptly and courteously.
  • Provided exceptional customer service by addressing concerns promptly and effectively.

Education

High School Diploma -

FLVS
FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Team collaboration
  • Point of sale operation

Timeline

Server

GROVE
04.2024 - 11.2024

Server

Piesanos Stone Fired Pizza
08.2023 - 04.2024

Customer Service

Publix
09.2020 - 07.2023

High School Diploma -

FLVS