Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Ethan Mercado

Orlando

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server Assistant/Food Runner Coach

Ruth’s Chris
09.2024 - Current
  • Assisted servers in delivering high-quality dining experiences through prompt and efficient support.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of menu items.
  • Implemented improvements to workflow processes, enhancing overall efficiency of service operations.
  • Monitored food presentation and quality standards before delivery to customers.
  • Trained and mentored new staff on service standards and operational procedures.

Salesman

Autonation Chevrolet
11.2023 - 08.2024
  • Assisted customers in selecting vehicles that matched their needs and preferences.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Developed and maintained strong customer relationships to drive repeat business.

Team Lead

Chick-Fil-A
01.2021 - 08.2023
  • Assisted management in developing plans that increase team efficiency and enabled faster project completion
  • Demonstrated strong teamwork skills by effectively communicating with team members and collaborating to achieve common goals
  • Valued both results and relationships equally, ensuring that the team was able to achieve its goals while also maintaining positive interpersonal connections
  • Strive for excellence in everything I did, by setting high standards for myself and the team and consistently working towards goals to achieve them.

Server

Cracker Barrel
02.2018 - 06.2021
  • Maintained professionalism and a calm demeanor under pressure
  • Managed multiple tables efficiently during peak hours, ensuring timely service and guest satisfaction.
  • Collaborated with kitchen staff to streamline order processing and minimize wait times for customers.
  • Provided personalized recommendations to guests, increasing engagement and promoting daily specials.

Education

Cybersecurity Program

University of Central Florida
Orlando, FL

High School Diploma -

Doctor Phillips
Orlando, FL

Skills

  • Strong communication skills
  • Effective multitasking
  • General Math Skills
  • Consistent patience
  • Delivering exceptional customer service
  • Effective multi-tasking
  • Fast learner with a proven ability to adapt
  • Strong team-oriented mindset

Awards

  • Employee of the month - Ruths Chris
  • Top sales of the month - Autonation
  • Most improved employee - Chick-Fil-A


Timeline

Server Assistant/Food Runner Coach

Ruth’s Chris
09.2024 - Current

Salesman

Autonation Chevrolet
11.2023 - 08.2024

Team Lead

Chick-Fil-A
01.2021 - 08.2023

Server

Cracker Barrel
02.2018 - 06.2021

Cybersecurity Program

University of Central Florida

High School Diploma -

Doctor Phillips

Similar Profiles

CREATE PROFILE