Ethan Niswonger
Cottage Grove
Summary
Dynamic leader with extensive experience in operations management and team training. Skilled in quality control and process optimization, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
General Manager
Bubbletime Express Carwash
414 Grand Canyon Dr, Madison, WI 53719
11.2022 - Current
- Managed inventory control processes, optimizing supply chain logistics and reducing costs.
- Trained and mentored staff on proper car wash techniques and customer service standards.
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Coordinated scheduling to maximize staff productivity during peak hours and reduce wait times.
- Monitored equipment maintenance schedules, minimizing downtime and ensuring operational readiness.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
Sales Associate
Triton Auto Spa
4001 E Town Blvd, Madison. WI 53704
11.2020 - 11.2022
- Developed streamlined workflow processes to enhance service delivery speed and customer satisfaction.
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Maintained a clean and organized work environment for efficient service delivery.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Skills
- Operations management
- Staff training and development
- Sales and marketing
- Employee scheduling
- Car wash chemicals expertise
- Chemical handling
- Quality control
- Inventory monitoring
- OEC and Motor City equipment operations
- Team player
Timeline
General Manager
Bubbletime Express Carwash
11.2022 - Current
Sales Associate
Triton Auto Spa
11.2020 - 11.2022