Ethan Ocken
Colorado Springs,CO
Summary
Knowledgeable and dedicated professional with proven abilities in inspecting sites, analyzing issues, and articulating to clients the steps towards resolution. Specializes in creative problem solving and building rapport with clients through an outgoing, positive demeanor and excellent customer deescalation skills. Resilient, compassionate, and results-oriented with exemplary drive for developing relationships, cultivating partnerships, and fostering professional growth.
Overview
3
3
years of professional experience
Work History
Route Manager
Orkin Pest Control
04.2022 - Current
- Managed residential pest control route spanning from Northern Colorado Springs to Northern Castle Rock including 350+ households monthly.
- Actively listened to customers and handled concerns quickly and efficiently to maximize customer satisfaction and maintain a positive company image.
- Located and evaluated pest damage to areas such as attics, roofs, and crawlspaces to determine optimal corrective actions.
- Developed and maintained production and quality control systems to appropriately identify deficiencies.
- Effectively managed time to orchestrate routes and maintain a reliable schedule while following traffic laws and safety regulations.
Facilities Manager
EMCOR Facilities Services
10.2021 - 01.2022
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services such as HVAC, temperature control, electrical, and building automation systems.
- Worked closely with several team members to quickly and effectively diagnose and solve issues around the facility to maintain an ideal working environment.
- Optimized and organized the liquidation and relocation of one facility location to another.
- Reviewed and completed work orders and practiced preventative maintenance to efficiently handle facility malfunctions.
Warehouse Associate
American Overhead Door
09.2020 - 05.2021
- Educated homeowners about proper care and maintenance of garage door systems by employing extensive knowledge of company inventory.
- Orchestrated and documented inventory management while preparing thousands of orders for shipment by efficiently picking, packing, and labeling merchandise.
- Completed paperwork such as work orders to adequately handle daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Safely loaded, transported, and unloaded materials from pallets, skids, platforms, trucks, lifting devices, and other transport vehicles.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO06.2020
Skills
- Property Inspection
- Safety Protocols
- Quality Control
- Clean Driving Record
- Collaborative
- Resilient
- Motivated
- Articulate
- Adaptable
- Compassionate
Timeline
Route Manager
Orkin Pest Control
04.2022 - Current
Facilities Manager
EMCOR Facilities Services
10.2021 - 01.2022
Warehouse Associate
American Overhead Door
09.2020 - 05.2021
High School Diploma -
Coronado High School
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