Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Ojeda

Holliday,TX

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

AutoZone
Wichita Falls, Texas
08.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.

Retail Sales Associate

Bed Bath & Beyond
Wichita Falls, Texas
08.2021 - 12.2022
  • Operated point-of-sale systems accurately to process payments from customers.
  • Demonstrated product features to customers.
  • Greeted customers upon entering the store and provided assistance.
  • Inspected purchased items for defects before handing them over to customers.
  • Processed returned merchandise according to company policies.
  • Participated in team meetings and training sessions.
  • Provided product information and answered customer questions.

Host

Applebee's Grill + Bar
Wichita Falls, Texas
06.2021 - 08.2021
  • Greeted guests upon arrival and provided them with menus.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Assisted servers in seating guests by escorting them to their tables.
  • Answered telephone to provide dining information and take reservations.

Education

High School Diploma -

Holliday High School
Holliday, TX
05-2021

Skills

  • Scheduling
  • Complaint resolution
  • Payment processing
  • Adaptive team player
  • Prioritization
  • Consultative sales
  • Adaptability and flexibility
  • Critical thinking
  • Strong teamwork
  • Active listening

Timeline

Customer Service Representative

AutoZone
08.2023 - Current

Retail Sales Associate

Bed Bath & Beyond
08.2021 - 12.2022

Host

Applebee's Grill + Bar
06.2021 - 08.2021

High School Diploma -

Holliday High School
Ethan Ojeda