Ethan Payne
Marietta,Georgia
Summary
My name is Ethan Payne and I am a student at the University of Georgia. I desire to expand my skill set and be as versatile of a student, worker, and friend as I can be. I take pride in my open mindedness, ability to help others, and devotion to my goals. I dream of being someone who makes a difference in the world.
Overview
1
1
year of professional experience
Work History
Host
Taqueria Tsunami
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Student Concierge Team Leader
University of Georgia
02.2024 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Established a strong rapport with returning guests, resulting in repeat business and positive word-of-mouth referrals.
- Implemented improvements to the concierge service area, creating a more welcoming environment for guests upon arrival.
- Maintained an up-to-date knowledge of local attractions and events, ensuring accurate information was provided to guests at all times.
- Streamlined team communication through effective delegation and clear instructions for efficient daily operations.
Education
International Baccalaureate Diploma -
Marietta High School
Marietta, Georgia05.2023
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Microsoft Teams
Timeline
Host
Taqueria Tsunami
05.2024 - Current
Student Concierge Team Leader
University of Georgia
02.2024 - Current
International Baccalaureate Diploma -
Marietta High School
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