Ethan Pelley
Portland,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the clothing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients through good communication. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Obtained credit card applications and exceeded weekly quotas.
Overview
4
4
years of professional experience
Work History
Sales Associate
Michael Kors
Clackamas, OR
08.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Achieved top sales associate for multiple months.
Package Handler
FedEx
Troutdale, OR
09.2019 - 08.2021
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Representative
Eddie Bauer
Troutdale, OR
06.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Regularly exceeded daily sales and product add-on quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Landscape Worker
Tanya Dacey
Gresham, OR
02.2018 - 04.2019
- Maintained routine landscaping schedules to boost lawn health.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
Education
Business Administration And Management
Portland Community College
Portland, OR06.2025
High School Diploma -
Corbett
Corbett, OR05.2019
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Upselling Products and Services
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Account Management
- Client Service
- Manages company Instagram
Timeline
Sales Associate
Michael Kors
08.2021 - Current
Package Handler
FedEx
09.2019 - 08.2021
Customer Service Representative
Eddie Bauer
06.2019 - 09.2019
Landscape Worker
Tanya Dacey
02.2018 - 04.2019
Business Administration And Management
Portland Community College
High School Diploma -
Corbett
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