Ethan Polanco
El Paso,TX
Summary
Dynamic social media content moderator at Teleperformance USA with a strong focus on content management and cultural awareness. Successfully enhanced moderation processes and escalated policy violations, ensuring community guideline compliance. Proven ability to maintain a positive customer experience as an usher/cashier, demonstrating patience and assertiveness in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Social Media Content Moderator
Teleperformance USA
El Paso, TX
03.2025 - 04.2026
- Reviewed and evaluated user-generated content to ensure compliance with community guidelines.
- Identified and escalated inappropriate content or policy violations for further review.
- Collaborated with team members to improve moderation techniques and processes.
- Utilized moderation tools effectively to track content status and manage workflow.
Usher/cashier
Tinseltown Movie Theater
El Paso, TX
03.2023 - 06.2024
- Guided patrons to assigned seating, enhancing overall customer experience.
- Monitored theater cleanliness and safety standards during screenings.
- Assisted in managing crowd flow during peak showtimes, ensuring efficiency.
- Provided information on movie schedules and amenities to guests.
Education
High School Diploma -
Del Valle High School
El Paso, TX05.2024
Skills
Cultural awareness
Patience and tolerance
Content management
Assertiveness
Languages
Spanish
Full Professional
Timeline
Social Media Content Moderator
Teleperformance USA
03.2025 - 04.2026
Usher/cashier
Tinseltown Movie Theater
03.2023 - 06.2024
High School Diploma -
Del Valle High School