Ethan Polycarp

• Installed, configured and maintained computer systems and network connections.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and servers.
• Maintained office PCs, networks and mobile devices.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Repaired and tested electronic circuit boards, wiring and components.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Employed mechanical presses, hand tools, and heat guns to assemble and disassemble parts and products.
• Operated soldering iron stations to solder connectors to cable assemblies.

• Stayed up-to-date on menu changes to help customers make food choices.
• Cultivated warm relationships with regular customers.
• Greeted new customers, discussed specials, and took drink orders.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Worked front counter, drive-thru and other areas.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Became familiar with products to answer questions and make suggestions.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.
• Documented customer orders and conveyed special requests to kitchen staff.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Assisted customers with large purchases by carrying items to vehicles.
• Handled shelf restocks and merchandised front lane areas to drive sales.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

(Just to preface, this job was a volunteer job that I did in high school at my grandfathers tech repair shop that I used and built/repaired/sold PC's in. Along with flipping PC hardware for to make a little extra cash on the side during COVID)