Ethan Prather

Sky Zone Trampoline Park

Plainfield, Indiana

10.2020 - Current

Oversee all in-park operations, such as hiring, scheduling, marketing initiatives, event processes, maintenance, and any ordering needs.
Establish and develop a flourishing team to ensure the success and growth of the park, through training and guidance to the entirety of the team.
Responsible for working Manager on Duty shifts and providing an unmatched experience for all team members and guests.
Ensure the completion and consistency of all tasks and procedures throughout the park to achieve multiple broken sales records.
Conduct regular performance evaluations for any members of the team to ensure quality standards are maintained.
Resolve guest complaints in a timely manner while maintaining a professional demeanor.
Analyze sales data to identify trends and opportunities for growth.
Organize special events, such as promotions or fundraisers, to drive business growth.
Ensure that guest service standards are exceeded at all times.
Ensure compliance with all applicable laws and regulations related to employment practices.
Recorded a 100 percent score on a mystery shopper evaluation, which is the highest in the company.
Recorded a 98 percent score on our park evaluation, which is the highest in the company.
Maintained approximately 2,000 recurring memberships throughout the busy season, which was one of the highest in the company.