Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ethan Ramsay

Jacksonville,FL

Summary

Bilingual & Highly motivated professional with 5+ years of customer service experience across retail, food service, and service based industries. Skilled in multitasking, team collaboration and adapting quick in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Cleaning Technician

Elegant Service Solutions
Miami, FL
01.2024 - 04.2026
  • Maintain high standards of hygiene by sweeping, mopping, vacuuming, and sanitizing surfaces.
  • Operate professional cleaning equipment (e.g., floor buffers, vacuums)
  • Report maintenance issues and perform routine facility upkeep

Secret Shopper

Marketforce Strategies
Miami, FL
07.2022 - 02.2026
  • Conducted in-depth evaluations of customer service interactions to assess quality and compliance.
  • Provided detailed feedback on shopping experiences to enhance client offerings and improve service standards.
  • Analyzed product presentation and store cleanliness to ensure adherence to brand guidelines.
  • Developed reports summarizing findings and recommendations for operational improvements.

Front Desk Service Clerk

Publix
Miami, FL
11.2020 - 01.2025
  • Delivered front-end customer support and maintained a positive guest experience
  • Handled transactions, returns, and cash reconciliation
  • Assisted with inventory, restocking, and administrative functions
  • Identified service improvements based on customer feedback

Truck Driver

Kona Ice
Miami, FL
07.2021 - 02.2024
  • Operated company vehicles for event-based product distribution
  • Maintained delivery schedules, ensured vehicle upkeep, and followed traffic laws.
  • Delivered friendly, professional service at events and mobile vending locations

Education

Bachelor of Business Administration - Marketing

Florida International University (FIU)
01.2022

Criminal Justice

St. Thomas University
Miami Gardens, FL
06.2020

High School Diploma - undefined

Miami Killian Senior High School
Miami, FL
06.2019

Skills

  • 4 years of Sales and Customer Service experience
  • Strong Negotiation & Presentation abilities
  • Excellent Communication & Organizational skills
  • Microsoft Office: Word, Outlook, Excel
  • Fluent bilingualism

Languages

Spanish
Native or Bilingual

Timeline

Cleaning Technician

Elegant Service Solutions
01.2024 - 04.2026

Secret Shopper

Marketforce Strategies
07.2022 - 02.2026

Truck Driver

Kona Ice
07.2021 - 02.2024

Front Desk Service Clerk

Publix
11.2020 - 01.2025

Bachelor of Business Administration - Marketing

Florida International University (FIU)

Criminal Justice

St. Thomas University

High School Diploma - undefined

Miami Killian Senior High School