Bilingual & Highly motivated professional with 5+ years of customer service experience across retail, food service, and service based industries. Skilled in multitasking, team collaboration and adapting quick in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cleaning Technician
Elegant Service Solutions
Miami, FL
01.2024 - 04.2026
Maintain high standards of hygiene by sweeping, mopping, vacuuming, and sanitizing surfaces.
Operate professional cleaning equipment (e.g., floor buffers, vacuums)
Report maintenance issues and perform routine facility upkeep
Secret Shopper
Marketforce Strategies
Miami, FL
07.2022 - 02.2026
Conducted in-depth evaluations of customer service interactions to assess quality and compliance.
Provided detailed feedback on shopping experiences to enhance client offerings and improve service standards.
Analyzed product presentation and store cleanliness to ensure adherence to brand guidelines.
Developed reports summarizing findings and recommendations for operational improvements.
Front Desk Service Clerk
Publix
Miami, FL
11.2020 - 01.2025
Delivered front-end customer support and maintained a positive guest experience
Handled transactions, returns, and cash reconciliation
Assisted with inventory, restocking, and administrative functions
Identified service improvements based on customer feedback
Truck Driver
Kona Ice
Miami, FL
07.2021 - 02.2024
Operated company vehicles for event-based product distribution
Maintained delivery schedules, ensured vehicle upkeep, and followed traffic laws.
Delivered friendly, professional service at events and mobile vending locations