Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ethan Rogers

Pownal

Summary

Reliable professional with proven experience in customer service and a background in technology. Adaptable, organized, and attentive to detail, with the ability to work unsupervised.

Overview

16
16
years of professional experience

Work History

Shift Lead

Dollar General
Pownal
09.2022 - 07.2024
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Managed store inventory, stocking, inventory rotation and worked with vendors to manage product levels.
  • Trained and assisted new employees with concerns or issues.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Responsible for opening and closing duties of the store, including handling of cash on hand and proper security procedures.
  • Assisted in training of new managers and shift leads due to seniority at the time.

Childcare Provider

Family Members
Pownal
06.2012 - 08.2022
  • Delivered childcare for three young children from infancy to young adulthood.
  • Managed feeding, bathing, and changing routines five to seven days weekly.
  • Engaged children in daily activities to promote development and social skills.

Home Health Aide

Family Members
Pownal
03.2016 - 08.2020
  • Assisted with daily activities such as bathing, dressing, grooming, and medication administration.
  • Provided daily, round the clock assistance to a disabled parent.
  • Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment.
  • Worked with healthcare professionals to maintain patient comfort, monitor vitals and condition as well as medication requirements.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Temp Worker

Addecco
Bennington
07.2008 - 03.2009
  • Trained new employees on proper operation of machinery and safety protocols.
  • Sorted and packaged products to prepare for processing or shipment.
  • Inspected finished goods for conformance with established standards.

Education

High School Diploma -

Mount Anthony Union High School
Bennington, VT
06-2005

Some College (No Degree) - Information Technology

Vermont Technical College
Randolph, VT

Skills

  • Data entry
  • Computer systems and software proficiency
  • Familiarity with Word, Excel, and Outlook
  • Customer service and interpersonal skills
  • Inventory management
  • Employee training
  • Team supervision

Affiliations

  • Computer building and maintenance. I've built several computers over the years and provided technology support for friends and family.
  • Organized groups of cooperating individuals in online games to achieve goals. I ran a successful guild in an online game for several years.
  • Literature, both reading and writing as a hobby.

References

References available upon request.

Timeline

Shift Lead

Dollar General
09.2022 - 07.2024

Home Health Aide

Family Members
03.2016 - 08.2020

Childcare Provider

Family Members
06.2012 - 08.2022

Temp Worker

Addecco
07.2008 - 03.2009

High School Diploma -

Mount Anthony Union High School

Some College (No Degree) - Information Technology

Vermont Technical College

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Ethan Rogers