Ethan Ruff
Dover
Summary
Results-oriented professional with extensive experience in retail and service operations. Skilled in problem-solving and strategic planning, fostering team development, and implementing effective inventory control measures to enhance customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Cindy Doane
Dover
10.2020 - Current
- Managed daily store operations and ensured optimal staffing levels.
- Coordinated sales promotions and events to increase foot traffic and boost store sales.
- Resolved customer complaints and provided solutions for improved satisfaction.
- Trained and supervised team members, resulting in improved customer service skills and enhanced team performance.
- Implemented inventory management processes to reduce stock discrepancies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to expand business networks and identify new opportunities.
manager
All Seasons Commercial Launder Repair
Billings
03.2015 - 01.2020
- Supervised daily operations of commercial laundry repair services.
- Coordinated service call schedules and technician assignments to optimize operational workflow.
- Managed inventory of repair parts and supplies efficiently.
- Ensured compliance with industry standards and safety regulations daily.
- Resolved customer inquiries and concerns regarding service issues promptly.
- Provided leadership during times of organizational change or crisis situations.
- Developed strategies that enhanced customer satisfaction and fostered loyalty.
- Managed vendor relationships through contract negotiations and ensured timely delivery of supplies.
- Analyzed market trends and competitor activity to inform business strategy.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2016
Skills
- Inventory control
- Visual merchandising
- Inventory management
- Customer relationship management
- Sales promotions
- Sales forecasting
- Employee scheduling
- Security system monitoring
- Store opening and closing
- POS systems
- Bank and safe deposits
Timeline
Store Manager
Cindy Doane
10.2020 - Current
manager
All Seasons Commercial Launder Repair
03.2015 - 01.2020
High School Diploma -
Penn Foster Career School