Ethan Sanchez
El Monte,CA
Summary
Dynamic Cargo Agent with Swissport, skilled in optimizing cargo operations and enhancing customer satisfaction. Proven ability to streamline processes, improve accuracy, and ensure compliance with regulations. Strong problem-solving and teamwork skills, successfully training new staff and expediting urgent shipments to meet tight deadlines. Committed to delivering exceptional service and operational excellence.
Professional cargo operations specialist with strong focus on logistics and supply chain management. Skilled in coordinating shipments, handling documentation, and ensuring compliance with regulations. Team-oriented and adaptable, consistently driving results through effective collaboration and problem-solving. Reliable, organized, and adept at managing changing priorities to meet business needs.
Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly.
Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic individual with hands-on experience in human interaction and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Cargo Agent
Swissport
Los Angeles, CA
02.2024 - Current
- Coordinated cargo loading and unloading processes to ensure timely aircraft turnaround.
- Assisted in tracking shipments using Swissport's cargo management system for improved accuracy.
- Maintained compliance with safety regulations during cargo handling and storage operations.
- Collaborated with team members to optimize workflow efficiency in fast-paced environments.
- Monitored inventory levels and reported discrepancies to support accurate record-keeping.
- Provided training and mentorship to new staff on operational procedures and safety protocols.
- Analyzed operational workflows to identify areas for process improvement, increasing overall productivity.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
- Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
- Effectively resolved disputes related to billing or service issues to maintain client satisfaction levels.
- Stayed up-to-date on changes in industry regulations, adapting processes accordingly to maintain compliance.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Liaised with customers provide status updates and explain cargo shipment delays.
Sales Associate
Amazon
La Verne, CA
10.2022 - 03.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, restocking shelves to maintain product availability.
- Collaborated with team members to optimize store layout and merchandising strategies.
- Trained new associates on customer service protocols and operational procedures.
- Analyzed sales data to identify trends, informing inventory purchasing decisions.
- Implemented best practices for loss prevention, minimizing shrinkage rates in the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Spirit Halloween
Pomona, CA
10.2021 - 11.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and speed at checkout.
- Collaborated with team members to optimize store layout and merchandising strategies.
- Trained new associates on customer service protocols and operational procedures.
- Provided feedback to management on customer preferences and market trends for strategic planning.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Mountain View High School
El Monte, CA2020
Skills
- Teamwork and collaboration
- Customer service
- Excellent communication
- Active listening
Timeline
Cargo Agent
Swissport
02.2024 - Current
Sales Associate
Amazon
10.2022 - 03.2024
Sales Associate
Spirit Halloween
10.2021 - 11.2021
High School Diploma -
Mountain View High School