Ethan Slack
Cincinnati,OH
Summary
Dynamic sales and service professional with a strong background in managing client relationships and identifying cross-selling opportunities. Proven ability to guide clients through complex insurance and retirement processes, ensuring clarity and satisfaction while enhancing overall customer experience.
Overview
8
8
years of professional experience
Work History
Multi Line Representative
State Farm
Ft Mitchell, KY
01.2026 - Current
- Provided exceptional customer service for insurance inquiries and claims processing.
- Managed policy renewals and updates to ensure customer satisfaction and compliance.
- Educated customers on risk management and loss prevention strategies effectively.
- Resolved customer complaints promptly, enhancing overall client experience.
Sales/Service Agent (Life Insurance)
Western & Southern Financial Group
02.2025 - Current
- Assisting current clients with their life insurance policies as well as identifying cross/up sell opportunities.
- We are also responsible for assisting new clients with identifying policies that best suit their needs and walking through the application process.
Case Consultant
Western & Southern Financial Group
04.2023 - 02.2025
- Assist customer with request pertaining to their retirement accounts.
- Advise clients and beneficiaries over claims processes and requirements.
- Also advised clients over withdrawals and account closure and tax related questions.
- Provide statuses on transferring of accounts and relayed this information to clients financial advisors/representatives.
Freight Broker
True Blue Freight LLC
11.2020 - 04.2023
- Obtain customer, put in/schedule shipments, covering shipments, customer relationships/service.
- Also worked with owners on long contract bids for freight and yearly costs to maintain shipments, as well as assisting on training new hires.
Server
Hyde Park Golf & Country Club
04.2018 - 11.2020
- My responsibilities included caring for the members and their request during their dining experience while at the club.
- I also provided service at events, small and large, such as weddings, business meetings, parties, and diners for club-sponsored events.
Education
International Business Management -
Arizona State University
05-2027
High School Diploma -
Miami East High School
Casstown, OH01-2017
Skills
- Sales/relations
- Customer Service/People skills
- Experience in leadership
- Project Management
- Negotiation
- Conflict Resolution
- Microsoft Excel
- Social Media Tools
- Working in team Environments
- Scheduling
- Advising
Timeline
Multi Line Representative
State Farm
01.2026 - Current
Sales/Service Agent (Life Insurance)
Western & Southern Financial Group
02.2025 - Current
Case Consultant
Western & Southern Financial Group
04.2023 - 02.2025
Freight Broker
True Blue Freight LLC
11.2020 - 04.2023
Server
Hyde Park Golf & Country Club
04.2018 - 11.2020
International Business Management -
Arizona State University
High School Diploma -
Miami East High School