Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Smith

Bristol,IL

Summary

Dynamic sales professional with a proven track record at TopGolf, adept in leveraging customer service excellence and upselling strategies to exceed sales goals. Skilled in engaging customers and enhancing their experience, leading to increased revenue and repeat business. Expertise in product knowledge and sales presentations, with a flair for creating memorable customer interactions.

Overview

7
7
years of professional experience

Work History

Event Sales Associate

TopGolf
04.2023 - 10.2024
  • Was tasked with selling beverage packages as well as buffet packages and event spacing.
  • Used customer service skills that helped make their experience in purchasing events fit their personal and financial requirements.
  • Upsold on time in event space as well as higher value buffets and beverage packages.

Bayhost Shift Lead

TopGolf
02.2023 - 10.2024
  • I was tasked with managing 1 of the 3 floors in the venue ensuring that all tasks that were given to others to do were completed in a timely manner.
  • Ensuring that the entire floor was completely cleaned along with everything stocked for the next shift in the morning or at night.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.

Lead Server

Hacienda Real
08.2021 - 04.2022
  • Tasked with selling high ticket items to generate more revenue for the company as well as boosting my expected commission.
  • Create a welcoming environment to help encourage repeat customers.
  • Giving detailed tours of a menu to help fit the personal needs of each patron that came in to encourage higher spending and a higher satisfaction level.

Tire and Battery Technician

Sam's Club
05.2021 - 08.2021
  • Repaired and replaced tires and batteries with proper disposal techniques.
  • Tested battery power capacity and output to determine the best course of action for the customer.
  • Ensured that every customer understood what the outlines and guidelines were established for any potential warranty claims or returns.

Education

Yorkville High School
Yorkville, IL
05.2021

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Upselling strategies
  • Sales goals
  • Customer engagement
  • Sales presentations
  • Sales incentives

Timeline

Event Sales Associate

TopGolf
04.2023 - 10.2024

Bayhost Shift Lead

TopGolf
02.2023 - 10.2024

Lead Server

Hacienda Real
08.2021 - 04.2022

Tire and Battery Technician

Sam's Club
05.2021 - 08.2021

Yorkville High School

Similar Profiles

CREATE PROFILE
Ethan Smith