Ian Lang
Platte City,MO
Summary
Sales professional with a proven record of giving clients great experience in a rapidly changing industry. Skilled at learning quickly, keeping up with changing demands, and delivering high quality service through fast and precise communication. Always interested in ways to innovate and improve processes to achieve goals individually, and as a team.
Overview
8
8
years of professional experience
Work History
Event Sales Associate
Levity Events
09.2024 - Current
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Utilized consumer trends to shape sales approaches.
- Assisted clients/organizations in imagining and creating events that helped motivate their employees/sponsors towards their mission.
DJ/AV Specialist
Levity Events
02.2022 - Current
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
Server/Host
Cracker Barrel
09.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lifeguard
Midwest Pool Management
05.2017 - 09.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Music
UMKC Conservatory of Music And Dance
Kansas City, MO05-2024
High School Diploma -
Platte County High School
Platte City, MO05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Solution oriented
- Reliable and punctual
- Relationship building
- Outgoing personality
- Verbal/written communication
Timeline
Event Sales Associate
Levity Events
09.2024 - Current
DJ/AV Specialist
Levity Events
02.2022 - Current
Server/Host
Cracker Barrel
09.2018 - 03.2020
Lifeguard
Midwest Pool Management
05.2017 - 09.2018
Bachelor of Arts - Music
UMKC Conservatory of Music And Dance
High School Diploma -
Platte County High School
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