Collaborative worker that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Membership Services Representative
Weekley Ymca
05.2024 - Current
Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
Supported new members by facilitating connections with established participants and smooth integration into activities.
Engaged community at fairs and special membership drive events.
Trained new personnel regarding company operations, policies and services.
Met customer call guidelines for service levels, handle time and productivity.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Volunteer Services Representative
Gulf Coast Club
01.2023 - 02.2024
Maintained high customer satisfaction standards to meet or exceed targets.
Followed instructions from supervisor regarding daily job tasks and duties.
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Positively engaged with customers and maintained professional appearance as company representative.
Education
High School Diploma -
Jones Futures Academy
Houston, TX
06-2025
Skills
Membership processing
Data entry proficiency
Promotional support
Merchandise upselling
Certification
CPR Certified, YMCA Of Greater Train-May 2024 - May 2026
Certified Patient Care Technician-April 2025 - April 2027