Ethan Stieber

Chicago,IL

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Kunes Auto & RV Group through expert warranty management and critical thinking. Skilled in claims processing and team management, I significantly improved service delivery by implementing strategic changes, leading to increased efficiency and cost savings. Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering two years of related experience.

Overview

years of professional experience

Work History

Warranty Administrator

Kunes Auto & RV Group

04.2022 - Current

Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Processed claim paperwork and followed up on missing information to complete processing.
Maintained detailed service and customer records.
Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.

Maintenance Technician

Fiduciary Real Estate Services

09.2019 - 03.2021

Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Collaborated with team members to complete larger repair projects efficiently.
Reduced downtime by quickly diagnosing and resolving technical issues on machinery.

Education

High School Diploma -

North High School, Sheboygan, WI

06.2018

Skills

Claims Processing
Warranty Management
Warranty Analysis
Records Maintenance
Software Applications
Paperwork Processing
Sales Support
Team Management

Order Management
Operational Efficiency
Decision-Making
Attention to Detail
Customer Service
Data Entry
Active Listening
Critical Thinking

Accomplishments

Achieved record warranty returns by completing driver acceptance forms with accuracy and efficiency.

Timeline

Warranty Administrator - Kunes Auto & RV Group

04.2022 - Current

Maintenance Technician - Fiduciary Real Estate Services