Ethan Stieber
Chicago,IL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Kunes Auto & RV Group through expert warranty management and critical thinking. Skilled in claims processing and team management, I significantly improved service delivery by implementing strategic changes, leading to increased efficiency and cost savings. Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering two years of related experience.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Kunes Auto & RV Group
Oostburg, WI
04.2022 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
Maintenance Technician
Fiduciary Real Estate Services
Oak Creek, WI
09.2019 - 03.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Education
High School Diploma -
06.2018
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Software Applications
- Paperwork Processing
- Sales Support
- Team Management
- Order Management
- Operational Efficiency
- Decision-Making
- Attention to Detail
- Customer Service
- Data Entry
- Active Listening
- Critical Thinking
Accomplishments
- Achieved record warranty returns by completing driver acceptance forms with accuracy and efficiency.
Timeline
Warranty Administrator - Kunes Auto & RV Group
04.2022 - Current
Maintenance Technician - Fiduciary Real Estate Services
09.2019 - 03.2021
North High School - High School Diploma,