Ethan Stoltzfus
Kitchen Kettle Village
Lancaster,PA
3
years of professional experience
Detail-oriented professional with experience in guest service and back-of-house operations. Skilled in cash management and team collaboration, contributing to streamlined processes and improved guest satisfaction.
Work History
Guest Service Associate
2 Years 10 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash register operations accurately, ensuring correct transactions and balanced cash drawers daily.
- Trained new associates on customer service protocols and company standards for quality assurance.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Assisted in maintaining cleanliness and organization of guest areas to enhance visitor experience.
Back of House Team Member
4 Months- Collaborated with team members to ensure timely meal preparation during peak hours.
- Streamlined food assembly processes, enhancing overall workflow efficiency.
- Operated kitchen equipment efficiently to maintain food safety standards.
- Assisted in inventory management by organizing supplies and tracking stock levels.
Education
High School Diploma
- Completed AP course in Calculus
- 3.7 GPA
- Extracurricular Activities: Cross Country, Indoor Track & Field, Outdoor Track & Field
Skills
Complaint resolution
Cash handling experience
Complaint handling
Conflict resolution
Customer service
Detail-oriented
Patience and composure
Accomplishments
- Most improved in Cross Country
- Conestoga Valley Scholar Athlete Award
Timeline
Back of House Team Member
Chic-Fil-A
03.2025 - 07.2025Read More
Guest Service Associate
Kitchen Kettle Village
02.2023 - 12.2025Read More
Conestoga Valley Senior High School
High School Diploma
Read More