Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Gommel

St. Petersburg

Summary

Results-oriented professional with deep expertise in service-driven environments and leadership roles. Skilled in building strong relationships, managing high-volume operations, and enhancing customer experiences. Communicates effectively and excels in team training, sales support, and operational efficiency. Transitioning customer engagement and leadership skills into a corporate setting.

Overview

5
5
years of professional experience

Work History

Guest Service Associate

European Wax Center
Deptford
01.2025 - 12.2025
  • Provided exceptional customer service and support to enhance guest experiences.
  • Scheduled appointments and managed booking system to streamline guest access.
  • Handled guest inquiries and resolved concerns in a professional manner.
  • Collaborated with team members to ensure smooth daily operations and workflows.
  • Processed payments and managed transactions accurately at the front desk.
  • Ensured guest satisfaction and positive experiences through genuine, enthusiastic interactions.
  • Resolved customer complaints and issues to maintain high service standards.

Bartender/ Shift Supervisor

PJ Whelihan's
Deptford
05.2024 - 12.2025
  • Supervised bar staff to enhance service efficiency and uphold quality standards.
  • Managed inventory and ordered supplies to ensure consistent stock availability.
  • Trained new bartenders on drink preparation and customer service techniques.
  • Coordinated shifts and schedules to align with bar operations and peak hours.
  • Maintained accurate records of daily transactions, cash register receipts, liquor inventories, and sales reports for financial accountability.
  • Assessed employee performance regularly through observation and feedback sessions.

Supervisor

Red Robin
Cherry Hill
02.2021 - 05.2024
  • Supervised daily operations, enhancing workflow and improving customer satisfaction.
  • Trained and mentored new staff on restaurant procedures and service standards.
  • Led team meetings to communicate goals and enhance staff collaboration.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Guided subordinates on job duties, fostering clarity and accountability in their roles.
  • Collaborated with departments to streamline workflow processes, improving cross-team coordination.

Education

Cosmetology License -

PB Cosmetology Education Center
Gloucester City, NJ
09.2023

Associate of Arts - Transfers Pathway Program

Stockton University
Absecon, NJ
05.2021

Skills

  • Customer service
  • Complaint resolution
  • Conflict resolution
  • Verbal and written communication
  • Team collaboration
  • Attention to detail
  • Time management
  • Data entry proficiency
  • Problem solving

Timeline

Guest Service Associate

European Wax Center
01.2025 - 12.2025

Bartender/ Shift Supervisor

PJ Whelihan's
05.2024 - 12.2025

Supervisor

Red Robin
02.2021 - 05.2024

Cosmetology License -

PB Cosmetology Education Center

Associate of Arts - Transfers Pathway Program

Stockton University
Leah Gommel