Ethan Tavares
Taunton,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.
Overview
4
4
years of professional experience
Work History
Endpoint Services Professional Apprentice
Bridgewater State University
Bridgewater, United States
01.2023 - 12.2023
- Assisting end-users with software and hardware-related problems
- Installed, prepared, and maintained university owned computer equipment across campus
- Printer setups, configurations, and support
- Use of Active Directory, SCCM, and Microsoft Azure in day-to-day operations
- Working knowledge of Active Directory, SCCM, and Microsoft Azure
- AV setup for events across campus.
Residential Networking Student Representative
Bridgewater State University
Bridgewater, United States
06.2021 - 01.2023
- Activated wired network requests for residents on campus through SSH using puTTY terminal
- Reterminated and repaired damaged coax and network cables throughout campus in resident halls
- Replaced and maintained UPS devices in resident buildings while retaining power redundancy
- Managed and maintained 29 WEPA printer kiosks around Bridgewater State University campus in residential and academic buildings.
Information Technology Help Desk Support
Bridgewater State University
Bridgewater, United States
08.2019 - 01.2023
- Responded to telephone calls, e-mail, and call center requests for technical support
- Provided great technical support to end-users, resolving software and hardware issues promptly and efficiently while remaining calm and patient
- Managed, prioritized, and resolved support requests through TeamDynamix ticketing system.
Education
Bachelor of Science - BS, Management Information Systems, General -
Bridgewater State University
01.2023
Timeline
Endpoint Services Professional Apprentice
Bridgewater State University
01.2023 - 12.2023
Residential Networking Student Representative
Bridgewater State University
06.2021 - 01.2023
Information Technology Help Desk Support
Bridgewater State University
08.2019 - 01.2023
Bachelor of Science - BS, Management Information Systems, General -
Bridgewater State University
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