Ethan Vega
Harlingen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
04.2023 - Current
- Received inbound calls from consumers for inquiries for account/card information.
- Provided excellent customer service to resolve complex issues/complaints promtly and efficently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Child Caregiver
Melissa Gonzalez
Harlingen, TX
01.2020 - 10.2023
- Supervised meal times to ensure proper nutrition and hydration.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Ensured that toys, furniture and equipment are clean and sanitized regularly.
- Provided emotional support when needed during periods of distress or anxiety.
Team Leader
Jack in the Box
Harlingen, TX
05.2020 - 07.2023
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Cook
Sabs candy shop
Harlingen, TX
05.2019 - 03.2020
- Supervised and trained kitchen staff on proper preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Organized storage areas for efficient usage of space.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
High School Diploma -
Harlingen High School
Harlingen, TX08-2021
Skills
- Communication skills
- Complaint resolution
- patience for underwhelming situations
- Multi-Task Management
- Customer Service
- Child development knowledge
- fluent English/spanish
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
04.2023 - Current
Team Leader
Jack in the Box
05.2020 - 07.2023
Child Caregiver
Melissa Gonzalez
01.2020 - 10.2023
Cook
Sabs candy shop
05.2019 - 03.2020
High School Diploma -
Harlingen High School
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