Overview
Work History
Education
Skills
Performances
Timeline
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Ethan Wetzel

Binghamton,NY

Overview

6
6
years of professional experience

Work History

Customer Service Specialist Head Cashier

Dicks Sporing Goods
Johnson City, NY
06.2023 - Current
  • Answered phone calls promptly and professionally.
  • Utilized point-of-sale system to process sales transactions accurately.
  • Greeted customers and provided excellent customer service.
  • Organized merchandise displays to attract customers.
  • Provided training to new employees on company policies and procedures.
  • Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
  • Assisted customers with product selection and inquiries.
  • Resolved customer complaints in a timely manner.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Assisted coworkers with tasks as needed.
  • Processed returns and exchanges in accordance with store policy.
  • Count money in the cash office, ensuring deposit and safe counts were accurate.

Private Music Instructor

Self Employed Web
Binghamton , NY
02.2019 - Current
  • Instructed both individual and group lessons depending on the requirements of the program and school district.
  • Utilized various teaching methods such as rote learning, note reading drills and improvisation exercises to teach music fundamentals.
  • Conducted assessments of student's musical knowledge in order to determine level placement within curricula.
  • Monitored student's musical development by assessing their playing ability at regular intervals.
  • Created repertoire lists that challenge students while developing their technical abilities in a timely manner.
  • Worked closely with parents to ensure that students were meeting their goals and staying motivated throughout their studies.
  • Encouraged students to perform in recitals or other public performances throughout the year.

Graduate Teaching Assistant

University of Massachusetts Amherst
Amherst , MA
08.2021 - 05.2023
  • Facilitated and organized studio inventory sign-out/sign-in procedures.
  • Taught undergraduate saxophone lessons.
  • Taught an undergraduate saxophone methods course.
  • Assisted with the organization and facilitation of the New England Saxophone Symposium (writing grants, connecting with guest artists and vendors, ordering, and picking up food for the event, and other duties and requirements upon request).
  • I helped teach the saxophone studio class when the professor was away.
  • Facilitated discussions among students during class sessions.
  • Provided individualized instruction to meet the needs of struggling students.
  • Maintained accurate records of attendance, grades, and behavioral issues.

Education

Master of Arts - Music Performance

University of Massachusetts, Amherst
Amherst, MA
05-2023

Bachelor of Arts - Music Performance

SUNY Potsdam
Potsdam, NY
05-2021

Skills

  • Effective communication
  • Customer service
  • Critical thinking
  • Employee training
  • Inventory management
  • Team collaboration
  • Positive and professional
  • Time management

Performances

  • Crane Wind Ensemble performance at the CBDNA Conference in Philadelphia, PA
  • Undergraduate Recitals (Junior and Senior years)
  • Masters Degree Recital

Timeline

Customer Service Specialist Head Cashier

Dicks Sporing Goods
06.2023 - Current

Graduate Teaching Assistant

University of Massachusetts Amherst
08.2021 - 05.2023

Private Music Instructor

Self Employed Web
02.2019 - Current

Master of Arts - Music Performance

University of Massachusetts, Amherst

Bachelor of Arts - Music Performance

SUNY Potsdam

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Ethan Wetzel