Summary
Overview
Work History
Education
Skills
Timeline
Websites
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Vickie Cherry

Somerset,WI

Summary

Dynamic customer service professional with a proven track record at Cornerstone Automotive Group, excelling in complaint resolution and cash transaction processing. Known for fostering loyalty through empathy and personalized service, while maintaining strong organizational skills and attention to detail. Committed to enhancing customer experiences and driving repeat business.

Overview

15
15
years of professional experience

Work History

Customer Service Specialist Head Cashier

Cornerstone Automotive Group
05.2024 - 07.2025
  • Counted money in drawers at beginning and end of each shift.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Trained new hires on company policies and best practices, fostering a positive team environment.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.

Customer Service Specialist Head Cashier

Stillwater Motors
10.2014 - 05.2024
  • Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Wait Staff Member

Pizza Planet
06.2013 - 05.2015
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Administration Clerk

Crossroads
10.2010 - 01.2012
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.

Education

Tartan High School
Oakdale, MN

Skills

  • Empathy and patience
  • Cash transaction processing
  • Customer service expertise
  • Professional phone communication
  • Complaint resolution
  • Service excellence
  • Effective time management
  • Strong attention to detail
  • Strong organizational skills
  • Adaptability to change
  • Accurate data entry

Timeline

Customer Service Specialist Head Cashier

Cornerstone Automotive Group
05.2024 - 07.2025

Customer Service Specialist Head Cashier

Stillwater Motors
10.2014 - 05.2024

Wait Staff Member

Pizza Planet
06.2013 - 05.2015

Administration Clerk

Crossroads
10.2010 - 01.2012

Tartan High School

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Vickie Cherry