Mechelle Clark
Denison,TX
Summary
Proven leader at Home Depot, adept in complaint handling and de-escalation techniques, I enjoy enhancing customer satisfaction. My empathetic approach and motivational skills not only fostered team growth but also solidified customer loyalty, significantly contributing to repeat business.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist Head Cashier
Home Depot
09.2023 - Current
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
Security Assistant
AT&T Stadium
04.2012 - 10.2017
- Maintained crowd control in a very volatile situations .
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
Trainer / Server
Logan's Roadhouse
03.2003 - 05.2011
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Took pride in waiting tables and serving customers , I loved my job of making people happy and taking care of their needs !
Education
Diploma - None
Denison High School
Denison, TX05.1991
Skills
- Empathy and patience
- Motivational Skills
- Complaint Handling
- De-Escalation Techniques
Timeline
Customer Service Specialist Head Cashier
Home Depot
09.2023 - Current
Security Assistant
AT&T Stadium
04.2012 - 10.2017
Trainer / Server
Logan's Roadhouse
03.2003 - 05.2011
Diploma - None
Denison High School
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