Ethan Williams
Claremore
Summary
Proficient Systems Specialist offering more than 5 years of experience in helpdesk operations and network maintenance. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Systems Specialist
Rogers State University
10.2023 - Current
- Improved system efficiency by optimizing hardware and software configurations.
- Streamlined system processes for enhanced performance and user satisfaction.
- Reduced downtime with proactive maintenance and routine system checks.
- Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
Computer Support Technician
Rogers State University
05.2019 - 10.2023
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Radio Frequency Technician
United States Air Force National Guard
07.2014 - 07.2020
- Performed troubleshooting and repair for radio equipment.
- Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
Education
Bachelor of Science - Information Technology - Computer Network Admin
Rogers State University
Claremore, OK05.2024
Associate of Science - Computer Engineering
Tulsa Community College
Tulsa, OK05.2020
Skills
- Network Administration
- Help Desk Support
- Microsoft Windows and Office
- PC Configuration
- Microsoft Active Directory
- Intune device management
- Adobe Creative Cloud
- Application support
Timeline
Systems Specialist
Rogers State University
10.2023 - Current
Computer Support Technician
Rogers State University
05.2019 - 10.2023
Radio Frequency Technician
United States Air Force National Guard
07.2014 - 07.2020
Bachelor of Science - Information Technology - Computer Network Admin
Rogers State University
Associate of Science - Computer Engineering
Tulsa Community College
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