Excel
ETHAN S. VERITE
General Manager
San Bernardino,CA
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
REGAL CINEMAS
San Bernardino, CA
10.2005 - Current
- Manage multimillion-dollar movie theatre complexes throughout Southern California for the 2nd largest movie theatre chain in the world including RPX & recliner locations
- Creates an excellent guest service experience by maintaining a safe, clean, state of the art facility with cast members who focus on exceeding expectations
- Lead a team of over 100, including salaried assistant managers and hourly cast members
- Responsible for Profit & Loss Management of over $10 million facility, including managing inventory controls, food safety controls, operational expenses, and overall profitability
- Maintain building operations including facilities maintenance, Cap-ex improvements, and Equipment repairs
- Manage and maintain inventory levels of $250,000 to $1,000,000 for beer, wine, alcohol, hot foods, and other food items
- Responsible for all recruiting, onboarding, new hire paperwork, safety training, sexual harassment training, and on-the-job training
- Responsible for 90 day and annual performance reviews
- Assist the HR department with internal HR investigations including: reports of misconduct, sexual harassment, and inappropriate behavior
- Make recommendations on appropriate disciplinary actions at conclusion of investigation and follow-up with cast member
- Career Highlights:
- Budgets: Increased budgeted profitability with aggressive showtime and employee scheduling
- Regularly maintained profitability over 30% annually
- Discovered incorrect billing issue resulting in over $300,000 return to company
- Reduced costs through various lighting and electricity saving initiatives
- Employee Development: Hired, trained and mentored over 50 cast members into the management role
- Trained, developed and mentored 5 managers into the General Manager role.
Education
Bachelor of Science - Communications
Chapman University
Orange, CA 08.2004 - 12.2020
Skills
Employee scheduling
Food preparation and safety
Relationship building
Client account management
Performance improvement
Operations management
Efficient multi-tasker
Budgeting
Project Management
Budget development
Exceptional interpersonal communication
Staff training/development
Deadline-oriented
Coaching and mentoring
Consistently meet goals
Verbal and written communication
Effective leader
Recruitment
Software
Microsoft Suite
Adobe Suite
SQL Databases
Accomplishments
• Awards include: Best Practice Manager Top 10 – 2015; Best Practice Manager Top 25 - 2017
• Budgets: Increased budgeted profitability with aggressive showtime and employee scheduling. Regularly maintained profitability over 30% annually. Discovered incorrect billing issue resulting in over $300,000 return to company. Reduced costs through various lighting and electricity saving initiatives.
• Employee Development: Hired, trained and mentored over 50 cast members into the management roles. Trained, developed and mentored 5 managers into the General Manager role.
• Customer Service: Have been ranked #1 for highest level peer group in internal Guest Experience Management program since roll out of program. Have remained a leader in my district and market in GEM results.
• Facility Maintenance: Leader amongst peers in facilities management of buildings in challenging areas. Strategic cost reductions through competitive bidding and creative facility improvements.
• Marketing: Won multiple IMAX, Regal and studio marketing competitions. Talladega Nights, Balls of Fury, Transformers in IMAX, Harry Potter in IMAX to name a few. Partnered with multiple businesses for cross promotions and bounce back promotions.
• Operated first Recliner Location with Reserved seating for Regal Cinemas.
Timeline
General Manager
REGAL CINEMAS
10.2005 - Current
Bachelor of Science - Communications
Chapman University
08.2004 - 12.2020