Excel
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Employee scheduling
Excel
Microsoft Suite
Adobe Suite
SQL Databases
• Awards include: Best Practice Manager Top 10 – 2015; Best Practice Manager Top 25 - 2017
• Budgets: Increased budgeted profitability with aggressive showtime and employee scheduling. Regularly maintained profitability over 30% annually. Discovered incorrect billing issue resulting in over $300,000 return to company. Reduced costs through various lighting and electricity saving initiatives.
• Employee Development: Hired, trained and mentored over 50 cast members into the management roles. Trained, developed and mentored 5 managers into the General Manager role.
• Customer Service: Have been ranked #1 for highest level peer group in internal Guest Experience Management program since roll out of program. Have remained a leader in my district and market in GEM results.
• Facility Maintenance: Leader amongst peers in facilities management of buildings in challenging areas. Strategic cost reductions through competitive bidding and creative facility improvements.
• Marketing: Won multiple IMAX, Regal and studio marketing competitions. Talladega Nights, Balls of Fury, Transformers in IMAX, Harry Potter in IMAX to name a few. Partnered with multiple businesses for cross promotions and bounce back promotions.
• Operated first Recliner Location with Reserved seating for Regal Cinemas.