Ethier Roman Santos
Providence Forge,VA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Enlisted Soldier
US Army
10.2021 - 08.2025
- Operated and maintained various military equipment, ensuring readiness for deployment.
- Conducted training exercises to enhance team cohesion and operational efficiency.
- Implemented safety protocols, contributing to a secure working environment for personnel.
- Collaborated with diverse teams to execute mission objectives under challenging conditions.
Barracks Manager
US Army
09.2024 - 07.2025
- Assisted in daily operations to ensure facility maintenance and safety compliance.
- Maintained cleanliness and organization of communal areas for optimal resident comfort.
- Documented daily activities and incidents, ensuring accurate records for management review.
- Coordinated resident check-in and check-out processes, enhancing overall guest experience.
- Maintained open lines of communication with senior leadership, providing timely updates on barracks conditions and initiatives.
Signals Intelligence Analyst
US Army
11.2023 - 11.2024
- Analyzed intelligence data to identify patterns and trends in signals communications.
- Assisted in developing analytical reports based on signal interception findings.
- Created actionable intelligence reports for higher-ups, aiding in strategic decision-making processes.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
- Utilized advanced software tools for data collection and analysis of electronic signals.
Administrative Assistant
US Army
05.2024 - 09.2024
- Organized and maintained office files to ensure efficient document retrieval.
- Scheduled and coordinated meetings, optimizing team availability and resources.
- Assisted in preparing reports and presentations for management review.
- Managed incoming communications, directing inquiries to appropriate personnel.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Onboarding Specialist
US Army
02.2024 - 05.2024
- Facilitated onboarding processes for new hires, ensuring a smooth transition into the organization.
- Coordinated training sessions, enhancing employee understanding of company policies and procedures.
- Assisted in development of onboarding materials, streamlining information delivery to new employees.
- Managed employee documentation and compliance requirements, maintaining organized records and files.
- Established relationships with new employees, fostering a positive workplace culture from day one.
- Put together employee files and collected required digital or physical information to meet requirements.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
Online Grocery Associate
Walmart
07.2021 - 10.2021
- Processed online grocery orders with attention to accuracy and detail.
- Ensured product availability by coordinating with inventory management systems.
- Assisted customers in navigating online platforms for order placement and inquiries.
- Collaborated with team members to optimize order fulfillment efficiency.
Education
Signals Intelligence Analyst - Signals Intelligence
US Army Signals Intelligence Analyst
Goodfellow AFB, Texas08-2023
Basic Training - Military Training
Basic Training
Fort Sill, OK04-2022
High School Diploma -
KISD Early College High School
Fort Hood, TX05-2021
Skills
- Customer relationship management
- Adaptable scheduling
- Effective team collaboration
- Supportive communication style
- Detail-oriented data management
- Computer skills
- Office administration
- Personnel management
- Policy enforcement
Timeline
Barracks Manager
US Army
09.2024 - 07.2025
Administrative Assistant
US Army
05.2024 - 09.2024
Onboarding Specialist
US Army
02.2024 - 05.2024
Signals Intelligence Analyst
US Army
11.2023 - 11.2024
Enlisted Soldier
US Army
10.2021 - 08.2025
Online Grocery Associate
Walmart
07.2021 - 10.2021
Signals Intelligence Analyst - Signals Intelligence
US Army Signals Intelligence Analyst
Basic Training - Military Training
Basic Training
High School Diploma -
KISD Early College High School
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