ETON White
Stone Mountain,GA
Summary
Dynamic Equipment Collection and Retention Specialist at Charter Spectrum with proven expertise in technical troubleshooting and exceptional customer relationship management. Enhanced client satisfaction through effective communication and conflict resolution, while leveraging strong diagnostic skills to perform complex repairs. Committed to maintaining high standards of service and fostering loyalty among clients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Equipment Collection and Retention Specialist
Charter Spectrum
08.2017 - 11.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Technician
Comcast, Xfinity
01.2000 - 12.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Master of Divinity And MAPT - Pastoral Care
Columbia Theological Seminary
Decatur, GA05-2016
Master of Arts - International Studies
Morehouse College
Atlanta, GA12-2002
Skills
- Technical troubleshooting
- Troubleshooting techniques
- Equipment maintenance
- Hardware troubleshooting
- Wireless networking
- Maintenance scheduling
Timeline
Equipment Collection and Retention Specialist
Charter Spectrum
08.2017 - 11.2024
Technician
Comcast, Xfinity
01.2000 - 12.2011
Master of Divinity And MAPT - Pastoral Care
Columbia Theological Seminary
Master of Arts - International Studies
Morehouse College
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