Etta Heard
Creedmoor,NC
Summary
Focused Receptionist with over 30+ years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. Hardworking , reliable and dependable, detail-oriented and motivated to take on new challenges. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
22
22
years of professional experience
Work History
Office Receptionist, State Claims Administrator
Lanier Law Group, PA
Durham, NC
06.2001 - 06.2023
- Greeted visitors and clients in a professional manner.
- Managed the front desk area by providing customer service and taking care of administrative tasks.
- Scheduled appointments for customers and ensured all paperwork was completed accurately.
- Maintained an organized filing system for office documents, records and correspondence.
- Received, sorted and distributed mail to staff members on a daily basis.
- Assisted with data entry tasks such as entering customer orders into database systems.
- Coordinated courier services for outgoing packages or materials.
- Ordered office supplies when necessary to ensure adequate inventory levels were maintained.
- Provided support to other departments within the company as needed.
- Updated customer information in databases as required.
- Resolved customer complaints in a timely and efficient manner.
- Provided general IT support to staff members including trouble shooting technical issues directed by the IT person,
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted and directed visitors to appropriate personnel and answered numerous calls and emails daily.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Processed incoming claims, including data entry into the system.
- Researched and analyzed claim information to determine validity of coverage.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Investigated discrepancies between customer reports and company records.
- Performed quality assurance checks on all processed claims.
- Maintained accurate documentation of all claim activities in accordance with company policies.
- Prepared detailed reports summarizing claim activity for management review.
Education
High School Diploma -
Big Creek High School
War, WV06-1975
Skills
- Confidentiality
- Multitasking and prioritization
- Positive and professional
- Recordkeeping and bookkeeping
- Data Entry
- Clerical Support
- Office Management
- File Management
- Supply Management
- Organization skills
- Documentation And Reporting
- Greeting and Seating Clients
- Business operations understanding
- Verbal and written communication
- Office equipment operations
- Information Protection
- Time Management
- Office Administration
- Professional Demeanor
- Security awareness
- Mail distribution
- Organized
References
References available upon request.
Timeline
Office Receptionist, State Claims Administrator
Lanier Law Group, PA
06.2001 - 06.2023
High School Diploma -
Big Creek High School
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