Etta Roberts
389 Ellison Street ,NJ
Summary
Proficient Emerging Store Manager dedicated to hiring sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and problem-solver with proven team building and management success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Operations Supervisor. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Emerging Store Manager
Walgreens Pharmacy
11.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Lead
Walgreens Pharmacy
11.2020 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Home Economics Snd Office Procedures
Jennings Secondary High School
St. Mary's Parish07.1986
Skills
- Retail Inventory Management
- POS Systems
- Report Generation
- Partnership Building
Timeline
Emerging Store Manager
Walgreens Pharmacy
11.2020 - Current
Shift Lead
Walgreens Pharmacy
11.2020 - 11.2022
Home Economics Snd Office Procedures
Jennings Secondary High School
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