Etyen Itskhakovich
Bayonne,NJ
Summary
Dynamic and results-driven professional with a strong foundation in chemical engineering and extensive experience in retail management at Zumiez and Carvel. Recognized as the top seller, consistently exceeding sales targets through exceptional customer service and effective communication. Proficient in product knowledge, technical concepts, and market trends, particularly in a plethora of different product types. Adept at building rapport with customers, training team members, and implementing strategic sales initiatives. Strong analytical and problem-solving skills, complemented by a collaborative mindset and a passion for driving sales growth. Seeking to leverage technical expertise and retail experience to contribute to an enjoyable and honorable shop environment.
Overview
7
7
years of professional experience
Work History
Manager (Key Holder)
Zumiez Retail
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong relationships with customers, leading to high levels of repeat business and customer loyalty.
- Achieved recognition as the top seller in the store, consistently exceeding individual sales targets by 143%. This success was driven by my ability to build rapport with customers, identify their needs, and provide tailored product recommendations, ultimately enhancing their shopping experience and boosting overall store revenue.
Manager, Customer Service
Carvel Ice Cream
02.2018 - Current
- Covered daily business requirements with a well-organized schedule and properly delegated assignments
- Accelerated revenue by over 50% per-customer sales
- Demonstrated safety procedures and monitored compliance to protect staff and the general public
- Organized logistics for business, leveraging consumer knowledge to optimize results
Research Assistant
Research & Development
01.2018 - 05.2018
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Working efficiency was accelerated with diverse teams to accomplish daily objectives and meet long-term goals
- Maintained full compliance with legal, health, and safety regulations
- Troubleshoot problems and develop successful solutions
- Used 100% of laboratory equipment and understand how to safely operate them
Education
Neuroscience -
City University of New York, Brooklyn College
Brooklyn, NYChemical Engineering -
Grove School of Engineering CCNY
New York, NY01.2024
Skills
- Adaptability
- Team Leadership
- Staff Management
- Complex Problem-Solving
- Marketing
- Sales Techniques
Languages
Russian
Native or Bilingual
Interests
- Vape Coil Builder
- Vape Mixologist
- Vaping technologies
Timeline
Manager (Key Holder)
Zumiez Retail
08.2023 - Current
Manager, Customer Service
Carvel Ice Cream
02.2018 - Current
Research Assistant
Research & Development
01.2018 - 05.2018
Neuroscience -
City University of New York, Brooklyn College
Chemical Engineering -
Grove School of Engineering CCNY
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