Euangfa Suswell
Belmont,NC
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
17
17
years of professional experience
Work History
Supervisor
Elevate Textiles
Mount Holly, NC
08.2014 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor
Aldi Foods
Charlotte, NC
04.2008 - 07.2014
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Southpoint Highschool
Belmont, NCSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Payroll processing
- Policy and procedure development
- Task delegation
- Quality control
- Documentation and reporting
- Excellent communication
- Organizational skills
- Professionalism
- Reliability
Languages
Laos
Native or Bilingual
Timeline
Supervisor
Elevate Textiles
08.2014 - 02.2025
Supervisor
Aldi Foods
04.2008 - 07.2014
Southpoint Highschool