Eudes M Ligonde
Manchester,NH
Summary
Dynamic Account Management Sales professional with a proven track record at Comcast Business, adept in CRM proficiency and fostering customer engagement. Excelled in driving account growth through strategic data-driven decision-making and robust team collaboration. Achieved significant sales goals by leveraging networking skills and a deep understanding of client needs.
Experienced with managing client accounts and fostering strong relationships. Utilizes strategic planning to enhance customer satisfaction and loyalty. Track record of effectively resolving issues and optimizing account performance.
Overview
9
9
years of professional experience
Work History
Account Management Sales
Comcast Business
07.2015 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Provided account oversight, validating practices and verifying contract compliance.
- Maintained detailed records of all client interactions for accurate reporting purposes and data-driven insights into future strategy development efforts.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked effectively in fast-paced environments.
Education
No Degree - Criminal Justice
Middlesex Community College
Lowell, MAHigh School Diploma -
Lowell High School
Lowell, MA06-1999
Skills
- Data-driven decision making
- CRM proficiency
- Performance tracking
- Account growth
- Teamwork
- Team collaboration
- Team leadership
- Customer engagement
- Networking skills
- Account management
Languages
French
Native or Bilingual
English
Timeline
Account Management Sales
Comcast Business
07.2015 - Current
No Degree - Criminal Justice
Middlesex Community College
High School Diploma -
Lowell High School
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