Eudrys Torres
Richmond Hill,USA
Summary
Dynamic Store Manager with a proven track record at Cellular Sales Verizon Wireless, excelling in revenue maximization and customer satisfaction. Skilled in persuasive negotiation and inventory management, I thrive on building relationships and implementing process improvements that drive business growth and enhance team performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Cellular Sales Verizon Wireless
Deer Park, NY
04.2019 - Current
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented efficient systems for tracking stock movement.
- Organized promotional events to increase product awareness.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Footlocker
Bronx, USA
11.2011 - 03.2019
- Responsible for setting up and maintaining visual displays in order to increase sales productivity and overall revenue.
- Managed and created a selling environment conducive to creating repeat business through peer delegation and teamwork.
- Assisted management with various operational roles throughout the store, ranging from loss prevention to implementing new selling strategies and techniques.
- Developed product knowledge by learning the manufacturing methods employed, as well as the various fabrics used and the overall DNA of the brands sold
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Stock Room Associate
Zara
New York, USA
08.2011 - 06.2012
- Tracked outgoing orders to provide shipping status to customers.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Coordinated with management to identify and resolve inventory discrepancies.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Education
Completed courses - Fashion Merchandising, Business Management & Accounting
Borough of Manhattan C.C
New YorkSkills
- Revenue and profit maximization
- Strong interpersonal skills
- Resolution-oriented
- Energetic and driven
- Persuasive negotiator
- Sales proposal creation
- Enthusiastic about networking
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Cellular Sales Verizon Wireless
04.2019 - Current
Store Manager
Footlocker
11.2011 - 03.2019
Stock Room Associate
Zara
08.2011 - 06.2012
Completed courses - Fashion Merchandising, Business Management & Accounting
Borough of Manhattan C.C
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