Eugene Arsenault
Westfield,MA
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
4
4
Customer Service experience
Work History
Customer Service Representative / RMV Runner
Southwick Insurance Agency
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Day Trader
Self Employed
06.1994 - 09.2021
- Increased trading profits by employing effective risk management strategies.
- Analyzed market trends for informed decision-making and improved portfolio performance.
- Consistently updated knowledge on evolving financial instruments such as cryptocurrencies or emerging markets equities.
- Created and implemented strategic trading approaches.
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
- Completed Census Interview to ensure compliance with relevant Federal regulations.
- Managed over 30 Census Interviews per day.
- Identified issues, analyzed information, and provided solutions to problems.
Software Engineer
United Technologies - Otis Elevator
01.1988 - 08.1992
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring the long-term stability of the software.
- Developed reusable components that significantly reduced development effort on multiple projects.
Education
Bachelor of Science - Computer And Information Sciences
University of Massachusetts Amherst
Amherst, MA05.1988
Skills
- Financial analysis
- Microsoft Office
- Documentation skills
- Planning and Coordination
- Detail-oriented
- Flexible & Adaptable
- Computer skills
- Coding participant data
- Programming Languages
- Software Development
- Customer support
- Application support
- Technical issues analysis
Timeline
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
Customer Service Representative / RMV Runner
Southwick Insurance Agency
10.2019 - Current
Day Trader
Self Employed
06.1994 - 09.2021
Software Engineer
United Technologies - Otis Elevator
01.1988 - 08.1992
Bachelor of Science - Computer And Information Sciences
University of Massachusetts Amherst
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsQuote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Languages
English
Native or Bilingual
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