Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eugene Flores

North Bergen

Summary

Dynamic barista trainer with leadership experience at Starbucks, skilled in developing training materials and enhancing team collaboration. Proven ability to foster a positive learning environment, increasing employee retention. Fluent in Spanish, I excel in clear communication and adaptive problem-solving, ensuring compliance with health and safety standards while promoting a culture of excellence.

Developed training and leadership skills in fast-paced coffeehouse environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with strong emphasis on effective communication and team collaboration. Seeking to transition into new field where these skills can be utilized and further developed.

Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
Jersey City, NJ
05.2024 - Current
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Conducted workshops to enhance product knowledge and promote coffee culture among team members.
  • Assisted in developing training materials for consistent operational procedures across locations.
  • Monitored performance of trainees, providing constructive feedback to improve skills and efficiency.
  • Fostered a positive learning environment that encouraged teamwork and employee engagement.
  • Evaluated training effectiveness, suggesting improvements based on trainee performance and feedback.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Increased employee retention by fostering a positive, supportive work atmosphere.

Cashier, Cook

Burger King
Union City, NJ
07.2022 - 06.2023
  • Processed customer transactions efficiently and accurately.
  • Provided excellent customer service, enhancing overall guest satisfaction ratings.
  • Managed cash register operations, ensuring accurate cash handling procedures.
  • Supported training initiatives for new cashiers, fostering a collaborative environment.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

In College - Engineering

Rutgers Newark
Newark, NJ
12-2028

High School Diploma -

County Prep Highschool
Jersey City, NJ
06-2024

Skills

  • Leadership experience
  • Health and safety compliance
  • Friendly and outgoing
  • Clear communication
  • Active listener
  • Adaptive and creative
  • Professional demeanor
  • Inventory management
  • Team collaboration
  • Time management
  • Workflow management

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Barista Trainer

Starbucks
05.2024 - Current

Cashier, Cook

Burger King
07.2022 - 06.2023

In College - Engineering

Rutgers Newark

High School Diploma -

County Prep Highschool