Member & Guest Relations Manager with over thirty plus years in the hospitality industry with an unwavering passion for delivering excellence in customer experience. I am looking to take my many talents to the fields of Customer Service Management or Customer Success Management.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Duties included all member services and locker room needs and being a liaison between Food and Beverage and the Men's Golf Association and Tournament coordinators to provide the highest level of accommodations and customer service..Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Expanded cross-functional organizational capacity by collaborating across departments on members priorities, functions and common goals. Duties included all member services and locker room needs and being a liaison between Food and Beverage, the Men's Golf Association and Tournament coordinators, and the PGA for the Bob Hope Chrysler Classic to provide the highest level of accommodations and customer service..Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Upon Request