Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Eugene Hinesley

Taylor,TX

Summary

Member & Guest Relations Manager with over thirty plus years in the hospitality industry with an unwavering passion for delivering excellence in customer experience. I am looking to take my many talents to the fields of Customer Service Management or Customer Success Management.

Overview

27
27
years of professional experience

Work History

Hospitality Manager

The Hills Of Lakeway CC Club Corp
Lakeway, TX
09.2012 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Duties included all member services and locker room needs and being a liaison between Food and Beverage and the Men's Golf Association and Tournament coordinators to provide the highest level of accommodations and customer service..Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Hospitality Manager

PGA West KSL
La Quinta, CA
06.2000 - 11.2011

Expanded cross-functional organizational capacity by collaborating across departments on members priorities, functions and common goals. Duties included all member services and locker room needs and being a liaison between Food and Beverage, the Men's Golf Association and Tournament coordinators, and the PGA for the Bob Hope Chrysler Classic to provide the highest level of accommodations and customer service..Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

General Manager

Landry's Seafood
Austin, Texas
09.1994 - 06.2000

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Education

BS - Hilton School of Hotel & Restaurant Management

University of Houston
Houston, TX
06.1985

Skills

  • Customer service expert
  • Employee rewards and motivation
  • Detail-driven
  • Vendor interaction
  • Strategic planning and analysis
  • Guest experiences

Additional Information

Upon Request

Timeline

Hospitality Manager

The Hills Of Lakeway CC Club Corp
09.2012 - Current

Hospitality Manager

PGA West KSL
06.2000 - 11.2011

General Manager

Landry's Seafood
09.1994 - 06.2000

BS - Hilton School of Hotel & Restaurant Management

University of Houston
Eugene Hinesley