Josh Fenner
Hospitality Manager
Washington,DC
Summary
Personable Hospitality Specialist with 3 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Hospitality Manager
Chick Fil
Washington, DC
03.2020 - Current
- Scheduled work hours for over 30 employees to achieve adequate manpower coverage.
- Developed and implemented strategies to uphold safety and security of guests.
- Coached and developed associates to improve soft skills and recovery techniques.
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- 3 years experience leading providing exemplary service to ensure customer satisfaction and quality charter. Ensuring safety norms are maintained (catering and food production) hiring and coaching staff members
- Administrative
Violence Prevention Volunteer
Save The Summer 21
Washington Dc
06.2021 - 08.2021
- Participated in community meetings to talk with members of public about violence and prevention methods.
- Networked with various stakeholders to build relationships with law enforcement, school leaders and community members.
- Spoke to groups averaging 5 people to promote precautionary techniques and ways to alleviate violence within community and schools.
- Crafted print and digital education materials for people of all ages as part of outreach efforts.
Education
High School Diploma -
08.2019 - 06.2023
Skills
New hire training
Proficiency in hospitality systems
Data Collection
Satisfaction scoring systems
Employee rewards and motivation
Customer service expert
Marketing
Reservations management
Dependable and Responsible
Group presentations
Meeting participation
Victim advocacy
Violence understanding
Accomplishments
- Collaborated with team of 10 in the development of homeless feeding.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 30 staff members.
- Resolved product issue through consumer testing.
- High Honor Roll 22', 23'
Timeline
Violence Prevention Volunteer - Save The Summer 21
06.2021 - 08.2021
Hospitality Manager - Chick Fil
03.2020 - Current
Dunbar High School - High School Diploma,
08.2019 - 06.2023