Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
SoftwareEngineer

EUGENE JOHNSON

Fort Collins,CO

Summary

US Army Veteran.

Holds a Top Secret/SCI Clearance.

Comptia Security+ certification.


Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
9
9
Certification

Work History

Data Center Technician II

Microsoft
Cheyenne, WY
05.2022 - Current
  • Assisted with performing infrastructure readiness tests.
  • Installed and managed structured cabling infrastructure.
  • Dressed and labeled cables for easy identification and traceability.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
  • Identified and reported problem devices and replaced defective parts.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.

ESD Analyst

TekSystems/SAIC
Colorado Springs, CO
02.2022 - 05.2022
  • Provide Remote IT support to the Army Corps of Engineers
  • Utilize ServiceNow to create and manage end-user tickets
  • Utilize Active Directory to restore user access and create user accounts
  • Utilize BeyondTrust Remote Support to install, uninstall, and patch software/applications.
  • Identified and resolved problems through root cause analysis and research.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Handled 30+ tickets and calls per day to address customer inquiries and concerns

Systems Administrator II

Aleut Federal
Colorado Springs, CO
11.2021 - 02.2022
  • Supporting 800+ users in the USSPACECOM
  • Develop work processes and train team members
  • Utilizing IAO to create user accounts
  • Re-imaging and patching computer systems, including desktops and laptops
  • Performing IT asset inventories for accuracy and accountability
  • Installing computer systems and appropriate software
  • Providing in person and remote customer service
  • Manage system documentation and update as necessary
  • Aiding in the progression of processes by developing SOPs
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.

Comm Tech/Systems Administrator

Apex Systems/Leidos
Colorado Springs, CO
09.2021 - 11.2021
  • Install, configure, and maintain 60 VDI workstations
  • Provide overall support for mission critical software and applications
  • Perform server maintenance and test to ensure systems are at optimum performance
  • Develop, implement, and evaluate mission critical software and mitigate any issues
  • Troubleshoot VDI (10Zig) workstations
  • Coordinate and test network connectivity
  • Manage system documentation and update as necessary
  • Troubleshooting and setting up KVMs.
  • Orchestrated integration and communication of software upgrades.

Assistant Customer Technical Rep

Redhorse Corp
San Diego, CA
04.2021 - 09.2021
  • Create LDAP accounts for users to access SPAWAR systems
  • Team Lead
  • Train new hires
  • Order and issue NMCI assets to users
  • NMCI IT Asset inventory
  • Support NAVWAR users with NMCI IT issues as well as providing technical support
  • Support new users by submitting System Authorization Access Request (SAAR) to the Information
  • Assurance team for a new user NIPR and/or SIPR account
  • Submit requests to modified user accounts for privilege modifications
  • Coordinate the installation of new hardware and software
  • Support CTR team with asset Tech Refreshes, Fiscal Year Rollovers, and any system upgrades
  • Provide NET Support by creating NET MACs for customer and ACTRs that need assistance, assist with
  • NET Buildouts, collaborate with Information Assurance Analyst
  • Attend various meetings in support of
  • CTR matters
  • Primary issuer for SIPR account tokens for the SPAWAR/NAVWAR Command
  • Issuing 25 SIPR tokens on a weekly basis
  • Reset SIPR token pins
  • Process SIPR token credentials for designated LRAs and Trusted Agents.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.

Junior System Administrator

LMI Aerospace
San Diego, CA
11.2020 - 04.2021
  • Provide system administrator support to the F-18 NAVAIR RDT&E, supporting 300 engineers
  • Troubleshooting and mitigating computer application, system and hardware issues
  • Performing ACAS vulnerability scans on new and imaged workstations to migrate them to production
  • Setting up workstations for new and existing F-18 Engineers, to include laptops, desktops, and monitors
  • Performing ACAS vulnerability scans on 250 workstations (laptops and desktops)
  • Monitoring and uploading ACAS scans to VRAM
  • Re-image computer systems as needed
  • Utilize Remote Desktop to install, uninstall, and patch software/applications
  • Utilize Remote Desktop to access various servers
  • Configure and install new hardware and software
  • Coordinated with vendors to oversee hardware replacements
  • Utilizing Powershell and Command Line for scripting and troubleshooting
  • Administering SCCM Client / Utilizing SCCM to install and update applications and software
  • Update and install user license for various software/applications
  • Active Directory to restore user access and create user accounts
  • Utilizing Spiceworks ticketing platform to receive and accept tickets
  • Gaining knowledge and experience with Servers, SCCM, Data transfer, VMware, vCenter, Networker.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.

IT Specialist

SSI/Northrup Grunman
San Diego, CA
10.2020 - 11.2020
  • Provide IT field service support to the Navy Marine Corps Intranet (NMCI)
  • Reimaging desktops and laptops to Windows 10 (Version 1909)
  • Configuring devices to the network, i.e Ricoh printers, desktops, and laptops
  • Performing hardware maintenance and replacements for various parts, i.e HDD, SSD, motherboard, etc
  • Gaining knowledge and experience with Active Directory, RAS Tools, Patching applications, Data transfer,
  • HP Service Manager, Pulse Secure (VPN), BIOS configuration, Bitlocker encryption and decryption.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.

Service Desk Analyst

Teksystems/SAIC
Salt Lake City, UT
06.2020 - 10.2020
  • Provide IT support to the US Air Force
  • Troubleshoot IT issues for Windows OS, VOIP, VPN, Network, Outlook, etc.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
  • Utilized ServiceNow ticketing systems to initiate and monitor user tickers
  • Problem solved to resolve user issues on a first contact resolution basis.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.

Logistics Management Specialist

Gemini Tech Services
Salt Lake City, UT
11.2019 - 06.2020
  • Providing logistical support for the US Army Reserve Command, Fort Douglas
  • Train new hires
  • Site/Team Lead
  • Manage and track the allocation of items assigned to US Army Reserve units throughout the United States
  • Work closely with senior level military personnel
  • Complete weekly reports, via spreadsheet and PowerPoint on updates and shortages associated with specified units
  • Creating and organizing hand receipts
  • Creating and removing PR and PO requests at Division, Brigade, Battalion, and Company levels
  • Vetting and creating PSDs at Brigade, Battalion, and Company level
  • Utilized GCSS-Army, FAAST, DST to complete daily tasks and operations.
  • Supervised contractor work processes and adherence to project schedule.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Created weekly and monthly reports and presentations for management team.

Junior Program Analyst

6K Systems - FBI
Clarksburg, WV
10.2018 - 11.2019
  • Working in support of the NICS section of the FBI
  • Training new hires
  • Processing 40 transactions daily for FBI CJIS
  • Proficient in Microsoft Office to complete daily tasks
  • Investigates applicants
  • Utilize databases to perform research
  • Contribute to presentations and status reports
  • Working various cases in a timely manner, following SOPs and aide in the development of SOP and job improvements
  • Awarded for excelling in assisting and training co-workers on daily tasks, operations and investigations.
  • Analyzed program data to provide input for key decision making and strategic planning.

Transportation/Supply Management Coordinator

US Army
Vicenza, Italy
01.2014 - 01.2016
  • Manage and supervise the transport of personnel and vehicles throughout various countries
  • Manage and supervise the transport of government supplies and equipment throughout various countries
  • Schedule and set up over 20 training events for the organization in supplies and transportations
  • Facilitated budget requests by creating over 20 cost estimates for personnel traveling on government orders for organizational business
  • Skilled in the process of cargo inspections, processing files, and stowing supplies
  • Assisted in coordinating and operational movement of 87 commercial trucks, 4,327 passengers and 158 tons of government sensitive equipment
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

Bachelor of Science - Computer Science

University of Arkansas Grantham
03.2023

No Degree - Transportation Management

US Army Transportation School
Fort Lee, VA

Skills

  • Python (Django) - Intermediate
  • HTML - Intermediate
  • CSS - Intermediate
  • C# (NET) - Beginner
  • Swift - Intermediate
  • Organizational Skills
  • User Experience
  • Collaborative Team Player
  • Windows

Certification

● CompTIA Security+ Certification

● SPACECOM Sharepoint Certification

● Azure Fundamental AZ 900 (In progress)

● Lean Six Sigma White Belt Certification

● PCEP – Certified Entry-Level Python Programmer

● DISA-ACAS Certification

● PKI/LRA Certification

● PKI TMS Certification

● Dell Client Foundation Certification

Timeline

Data Center Technician II

Microsoft
05.2022 - Current

ESD Analyst

TekSystems/SAIC
02.2022 - 05.2022

Systems Administrator II

Aleut Federal
11.2021 - 02.2022

Comm Tech/Systems Administrator

Apex Systems/Leidos
09.2021 - 11.2021

Assistant Customer Technical Rep

Redhorse Corp
04.2021 - 09.2021

Junior System Administrator

LMI Aerospace
11.2020 - 04.2021

IT Specialist

SSI/Northrup Grunman
10.2020 - 11.2020

Service Desk Analyst

Teksystems/SAIC
06.2020 - 10.2020

Logistics Management Specialist

Gemini Tech Services
11.2019 - 06.2020

Junior Program Analyst

6K Systems - FBI
10.2018 - 11.2019

Transportation/Supply Management Coordinator

US Army
01.2014 - 01.2016

Bachelor of Science - Computer Science

University of Arkansas Grantham

No Degree - Transportation Management

US Army Transportation School

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EUGENE JOHNSON