Amber Psencik
Chicago,IL
Summary
Result-oriented and adaptable with strong problem-solving mindset. Possesses foundational knowledge of network infrastructure and server maintenance, with hands-on skills in hardware installation and troubleshooting. Committed to ensuring optimal data center performance and reliability through precision and diligence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Technician II
Insight Global
Chicago, IL
08.2025 - Current
- Performed comprehensive break/fix repairs across server, storage, and network infrastructure in high-availability data centers.
- Managed and resolved break/fix tickets for servers, storage, and network hardware using internal ticketing systems.
- Troubleshot hardware issues including PSU failures, DIMM/CPU errors, fan module faults, disk failures, RAID rebuild issues, board faults, and thermal alarms.
- Replaced failed server components such as motherboards, fans, risers, batteries, PCIe cards, RAID controllers, and FPGAs.
- Resolved connectivity issues by tracing fiber/copper paths, cleaning optics, replacing damaged jumpers, and verifying signal integrity.
- Conducted physical troubleshooting: checking indicator LEDs, reseating modules, verifying power feeds.
- Troubleshot network issues including bad connections, bad optics, and cable mis-wires.
- Followed strict safety protocols, access controls, and data center procedures to protect sensitive hardware and ensure compliance.
Data Center Technician
E2 Optics
Kansas City, MO
10.2023 - 07.2025
- Interpreted network diagrams to accurately plan and execute cable runs according to project requirements.
- Installed network hardware, including racking, stacking, and cabling, in alignment with deployment specifications and site standards.
- Routed and terminated Cat6 cabling and routed fiber optic cabling, maintaining clean cable management and accurate labeling for long-term maintainability.
- Patched and dressed cabling to optimize airflow and accessibility within server racks.
- Installed and connected Power Distribution Units.
- Conducted post-installation audits to verify equipment placement, labeling accuracy, and network connectivity, ensuring all systems were fully operational.
- Resolved hardware and connectivity issues, closing out tickets with thorough documentation and clear communication with cross-functional teams.
- Supported both equipment deployments and decommissions, maintaining accurate asset tracking and adhering to change management procedures.
- Collaborated with internal teams to meet project deadlines while upholding data center quality and compliance standards.
- Led and mentored teams (2-20 individuals), driving project success and fostering collaborative environments.
- 2023 Safety Partner Award
- Recognized for outstanding commitment to safety standards and proactive measures to ensure workplace safety.
- Innovation Committee Member
- Collaborated with a team to explore and implement innovative strategies aimed at significantly enhancing productivity.
Project Manager
Sterile Environment Technologies (SET3)
Kansas City, MO
08.2023 - 10.2023
- Wrote detailed project reports and summaries for internal use and client review.
- Supervised and supported employees, delegating tasks and resolving any on-site or interpersonal issues.
- Represented the team in company-wide meetings, providing progress updates and identifying needs or roadblocks.
- Maintained regular communication with the client to ensure project alignment with their expectations and requirements.
- Monitored and recorded particulate counts in the data hall to ensure compliance with ISO cleanroom standards and maintain optimal operating conditions for sensitive equipment.
Education
GED -
Temple College
Temple, TX05-2016
Skills
- Network installation
- Communication skills
- Computer hardware
- Data center experience
- Time Management
- Low voltage
- Cloud infrastructure
- Problem Resolution
- Administrative experience
- Blueprint reading
- Computer hardware troubleshooting
- Equipment troubleshooting
Certification
- OSHA 10
- Driver's License
Timeline
Data Center Technician II
Insight Global
08.2025 - Current
Data Center Technician
E2 Optics
10.2023 - 07.2025
Project Manager
Sterile Environment Technologies (SET3)
08.2023 - 10.2023
GED -
Temple College