Dedicated Virtual Customer Care Specialist with 9 years of experience in customer service. Excel in remote communication and flexible problem-solving. Expertise in maintaining customer trust, conducting detailed research, and strict policy adherence. Proven track record of delivering excellence in virtual customer care support.
Hi, I’m
Eugene Jordan
Stockbridge,GA
Summary
Overview
10
years of professional experience
Work History
Express Scripts
Prior Authorization Representative
08.2024 - Current
Job overview
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Verified eligibility and compliance with authorization requirements for service providers.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Processed new medication and refill requests for authorization.
Nelnet
Customer Service Advisor
11.2023 - Current
Job overview
- Provide comprehensive account assistance through both inbound and outbound communication, offering education on student loan management.
- Resolve customer issues effectively, maintaining professionalism and preserving client trust throughout the resolution process.
- Conduct detailed research to answer customer questions, adhering to all relevant laws, regulations, and organizational policies.
Lawn Security LLC
Landscape Technician
01.2018 - 10.2023
Job overview
- Managed upkeep of outdoor spaces by skillfully operating a range of power tools and landscaping equipment to maintain clean, orderly grounds.
- Performed routine maintenance and repairs on machinery, upholding operational efficiency and preparedness for various projects.
- Sculpted and maintained plant life, including shrubs and hedges, to ensure visually appealing and uniform landscape presentation.
ARISE- TXU Energy
Customer Service Representative
08.2020 - 09.2023
Job overview
- Provided comprehensive information on products and services, ensuring a constructive and informative customer interaction.
- Achieved adherence to company benchmarks for call duration and quality, meeting organizational performance goals.
- Maintained a professional and positive attitude in all client and team communications, contributing to a collaborative work environment.
Randstad Staffing- Express Jet Airlines
Inventory Management Specialist
03.2018 - 01.2020
Job overview
- Oversaw inventory replenishment, maintaining essential stock levels to guarantee item availability.
- Performed thorough stock audits, pinpointing and rectifying discrepancies to improve inventory accuracy.
- Evaluated customer demand to adjust inventory distribution, enhancing resource utilization and order processing efficiency.
Carrabba's Italian Grill
Server/Trainer
01.2015 - 02.2018
Job overview
- Delivered comprehensive training to new staff, focusing on operational protocols, menu details, and customer service techniques, thereby improving team performance and knowledge.
- Upheld exemplary food and beverage service standards, setting a benchmark for peers in providing top-notch guest experiences.
- Implemented quality control processes, ensuring a reliable and customer-focused environment.
Education
Jonesboro High SchoolJonesboro, GA
High school diploma from General Studies
05.2005
University Overview
Skills
- Data Entry
- Scheduling
- Active Listening
- Time Management
- Customer Service
- CRM
- Effective Communication
- Problem-Solving
- Patience
- Empathy
- Multitasking
- Conflict Resolution
- Prior Authorization
- Salesforce
- HIPAA compliance
- Insurance verification
- Medical terminology
- Precertification requirements
- Teamwork and collaboration
Languages
English
Timeline
Prior Authorization Representative
Express Scripts
08.2024 - Current
Customer Service Advisor
Nelnet
11.2023 - Current
Customer Service Representative
ARISE- TXU Energy
08.2020 - 09.2023
Inventory Management Specialist
Randstad Staffing- Express Jet Airlines
03.2018 - 01.2020
Landscape Technician
Lawn Security LLC
01.2018 - 10.2023
Server/Trainer
Carrabba's Italian Grill
01.2015 - 02.2018
Jonesboro High School
High school diploma from General Studies
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