Eugene Rojas
Hollis,NY
Summary
Nine years of employment in the fields of healthcare, hospitality, customer service, and office positions. Strong interpersonal and communication skills, fostering collaboration across all organizational levels. Ability to function as an essential member of a team and demonstrate leadership ability. Knowledge in working with EPIC systems software.
Overview
10
10
years of professional experience
Work History
Patient Access/Services Associate
NYU Langone Brooklyn-Hospital
Sunset Park
12.2021 - Current
- Performs diversified duties in the patient access departments, primarily in admitting and emergency department. Duties will vary depending on the needs of the work in the specific area. Duties include but are not limited to:
- Coordinating registration and emergency department unit clerk functions
- Reviewing daily work to ensure prioritization and minimal backlog
- Insurance verification
- Financial assistance assessment, billing, and follow-up activities.
- Proficient in working with EPIC systems software.
Team Captain/Server
Leonard’s Palazzo (Catering)
Great Neck
11.2016 - 03.2020
- Led event coordination, ensuring seamless execution of catering services and guest satisfaction.
- Streamlined operational workflows to enhance efficiency during high-volume events.
- Facilitated communication between kitchen staff and servers, promoting teamwork and timely service delivery.
- Managed inventory control, ensuring adequate supply levels for upcoming events while minimizing waste.
- Collaborated with management to strategize event logistics, aligning resources with client expectations and requirements.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Managed multiple tables simultaneously while maintaining high service standards.
- Resolved customer complaints promptly, enhancing dining experience and loyalty.
Tax Assistant
LMN Tax and Accounting Services
Bay Ridge
05.2017 - 03.2020
- Prepared and organized tax documentation for efficient processing during peak filing seasons.
- Streamlined data entry processes, reducing turnaround time on client accounts significantly.
- Implemented quality control measures, enhancing accuracy of submitted tax returns by thorough review process.
Crew Member
McDonald’s
Jamaica
05.2016 - 11.2016
- Operated kitchen equipment and maintained cleanliness standards to ensure safe food preparation.
- Collaborated with team members to efficiently manage order flow during peak hours, enhancing operational efficiency.
- Trained new crew members on company policies and procedures, promoting a cohesive team environment.
- Monitored inventory levels and assisted in stock management to prevent shortages during busy shifts.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Delivered exceptional customer service in high-pressure environments, ensuring positive dining experiences.
Education
Associate of Science - Nursing
LaGuardia Community College
Long Island City, NY12-2028
Associate Degree - Arts
Queensborough Community College
Bayside, NY06.2019
High School Diploma -
Martin Van Buren High School
Queens Village, NY06.2016
Skills
- HIPAA compliance
- Proficient in EPIC systems software
- High level professionalism and etiquette
- Medical records management
- Clerical and filing support
- Professional bedside manner
- Teamwork and collaboration
- Strong work ethic
- Exceptional customer service
Timeline
Patient Access/Services Associate
NYU Langone Brooklyn-Hospital
12.2021 - Current
Tax Assistant
LMN Tax and Accounting Services
05.2017 - 03.2020
Team Captain/Server
Leonard’s Palazzo (Catering)
11.2016 - 03.2020
Crew Member
McDonald’s
05.2016 - 11.2016
Associate of Science - Nursing
LaGuardia Community College
Associate Degree - Arts
Queensborough Community College
High School Diploma -
Martin Van Buren High School