Megan Smith
Certified Pharmacy Technician
Kenner,LA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Certified Pharmacy Technician
Ochsner Medical Center
New Orleans, La
03.2025 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Operations Manager
Walgreen's Pharmacy
River Ridge, La
05.2021 - 03.2025
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Skills
Attention to detail
Billing and coding
Customer service
FDA and HIPAA compliance
Record keeping
Regulatory compliance
Insurance billing
Data entry
Multitasking and organization
Patient counseling
HIPAA regulations
Pharmacy and customer records management
Education
Medication Therapy Management Certification
PTCB
Metarie, La 07.2025 - 07.2025
Certified Immunization
American Pharmacist Association
Washington, DC 03.2023 - 03.2023
Certified Pharmacy Technician
PTCB
Metairie, LA 06.2021 - 08.2022
Timeline
Medication Therapy Management Certification
PTCB
07.2025 - 07.2025
Certified Pharmacy Technician
Ochsner Medical Center
03.2025 - Current
Certified Immunization
American Pharmacist Association
03.2023 - 03.2023
Certified Pharmacy Technician
PTCB
06.2021 - 08.2022
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2021 - 03.2025
Similar Profiles
Melina Chester, RDMSMelina Chester, RDMS
Patient Care Technician at Ochsner Baptist A Campus Of Ochsner Medical CenterPatient Care Technician at Ochsner Baptist A Campus Of Ochsner Medical Center
NATALIE SCHEXNAYDER DEGRUISENATALIE SCHEXNAYDER DEGRUISE
RN at Ochsner Baptist - A Campus of Ochsner Medical CenterRN at Ochsner Baptist - A Campus of Ochsner Medical Center
Tammy CrainTammy Crain
Emergency Room at Ochsner Medical Center,100 Medical CenterEmergency Room at Ochsner Medical Center,100 Medical Center
Meagan JonesMeagan Jones
Licensed Practical Nurse, Dermatology at Ochsner Medical CenterLicensed Practical Nurse, Dermatology at Ochsner Medical Center
Tonell BurnettTonell Burnett
Dental Assistant at The Smile EffectDental Assistant at The Smile Effect