Eugenia Calloway
Jacksonville,FL
Summary
Driven Account Specialist with a proven track record at Venus Fashion, excelling in customer engagement and billing resolutions. Demonstrated ability to enhance client satisfaction and resolve complex account issues efficiently. Known for superior customer service skills and a positive attitude, adept at managing multiple accounts with exceptional attention to detail.
Overview
13
13
years of professional experience
Work History
Sales Representative
ADT Security
Jacksonville, FL
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Remodel Associate
Walmart
Jacksonville, FL
01.2024 - 05.2024
- Maintained consistent communication with management and coworkers, updating them on project progress and any issues encountered.
- Increased overall store functionality through strategic placement of fixtures and merchandise displays.
- Optimized store layout by analyzing floor plans and implementing necessary changes.
- Assisted in post-remodel cleanup efforts, leaving the store in pristine condition and ready for business operations to resume seamlessly.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
- Collaborated with team members to complete large-scale remodels within designated timeframes.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during remodel projects.
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
- Moved and cleared debris from work sites to dispose of in designated areas.
Account Specialist
Venus Fashion
Jacksonville, FL
02.2016 - 12.2023
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Interacted with customers and employees to resolve customer service concerns.
Inbound Sales
Comcast
Jacksonville, FL
04.2012 - 09.2014
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Tech support on modems, dvrs, phone etc. Assisted customers in resolving issues with wifi, cable and phone.
Education
Diploma -
A. Philip Randolph Academies
Jacksonville, FL05.2003
Skills
- Billing resolutions
- Customer Engagement
- Due diligence
- Customer service understanding
- Superior customer service
- Positive Attitude
- Willing to Learn
- Shelf Stocking
- Friendly and Personable
- Heavy Lifting
- Customer Assistance
- Stock Rotation
- Product Organization
- Price Checking
Timeline
Sales Representative
ADT Security
08.2024 - Current
Remodel Associate
Walmart
01.2024 - 05.2024
Account Specialist
Venus Fashion
02.2016 - 12.2023
Inbound Sales
Comcast
04.2012 - 09.2014
Diploma -
A. Philip Randolph Academies