Eugenio Pelegrin
Miami,Florida
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Head Server
El Cristo Restaurant
10.2022 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Server
French Bistro And Argentinian Steak House
02.2022 - 10.2022
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Medicine
Dr. Jose Assef Yara Med School
Ciego De Avila, CubaHigh School Diploma -
La Edad De Oro Highschool
Ciego De Avila,Cuba06.2018
Skills
- High-Volume Dining
- Upselling Techniques
- Menu Memorization
- Training Employees
- Daily Specials Memorization
- Increasing Sales
- Food and Beverage Pairings
- Service Prioritization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head Server
El Cristo Restaurant
10.2022 - 01.2024
Server
French Bistro And Argentinian Steak House
02.2022 - 10.2022
No Degree - Medicine
Dr. Jose Assef Yara Med School
High School Diploma -
La Edad De Oro Highschool
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