EUGENIO RIVERA
San Bruno,CA
Summary
Results-driven professional with a strong background in customer service and record management. Recognized for effective communication and problem-solving skills, contributing to successful operations in fast-paced environments. Ready to support organizational goals through enhanced customer interactions.
Overview
6
6
years of professional experience
Work History
PERMIT /CITATION CLERK
Sfmta San Francisco Municipal Transportation Agency
San Francisco, California
07.2023 - Current
- Maintained accurate records of daily operations and service schedules.
- Resolved passenger complaints by implementing effective communication strategies.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Sales consultant
Belmont Hardware
Belmont, California
08.2022 - 07.2023
- Provided expert product knowledge to assist customers in making informed purchases.
- Facilitated customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to enhance the overall shopping experience.
- Analyzed customer needs and identified solutions to meet their requirements.
- Developed and maintained relationships with clients to increase sales revenue.
SALES SPECIALIST
LOWES
San Bruno, California
08.2020 - 07.2022
- Collaborated with team members to maintain organized merchandise displays.
- Assisted customers in product selection and provided detailed product information.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Utilized point-of-sale systems to process transactions efficiently.
- Trained new associates on sales techniques and store policies.
- Engaged customers through active listening to understand their needs better.
- Implemented promotional strategies to enhance product visibility in-store.
- Resolved customer complaints in a timely manner.
SALES ASSOCIATE
Home Depot
Daly City, California
05.2020 - 07.2020
- - Helped customers choose products and offered tailored recommendations.
- - Kept current on promotions and product details.
- - Processed register transactions accurately.
- - Stocked shelves and arranged displays for clear presentation.
Education
Bachelor of Arts - Mechanical Engineering
UNIVERSITY OF SANTO TOMAS
MANILA, PHILIPPINES10-1981
Skills
- Record management
- Customer service
- Data entry
- Point-of-sale systems
- Filing systems
- Team collaboration
Timeline
PERMIT /CITATION CLERK
Sfmta San Francisco Municipal Transportation Agency
07.2023 - Current
Sales consultant
Belmont Hardware
08.2022 - 07.2023
SALES SPECIALIST
LOWES
08.2020 - 07.2022
SALES ASSOCIATE
Home Depot
05.2020 - 07.2020
Bachelor of Arts - Mechanical Engineering
UNIVERSITY OF SANTO TOMAS